About the error related to obtaining rewards in the NFT Acquisition Quest


We are sorry to inform you regarding the error that we have found in the game.
Some customers who have challenged the ongoing NFT Acquisition Quest have experienced an error in which the NFTs they acquired cannot be sent to their wallet even though the DEAPcoin payment has been completed. We sincerely apologize for any inconvenience this may have caused.
We will send the acquired NFTs to the affected customers to their accounts.

In addition, in the case of the same error in “1,000 DEP x 10 Quest”, as we are unable to confirm the amulets acquired, we will refund the DEAPcoin the users have consumed for the challenge.
If you have encountered the same error, please contact us through “CONTACT” on the official JobTribes website.

▼Contact us

The details of the correction for this problem are as follows:
-The NFTs that users have acquired will be sent to them.
-Refund of DEAPcoin

Applicable users
Users who have received an error message, “We were unable to add NFT to your wallet.” and could not receive the NFT, although they have completed the NFT Acquisition Quest and the DEAPcoin payment.

*Please note that this action is for the customers who have already completed the DEAPcoin payment. In the cases of the same error message appearing due to the disconnection of communication or network error during the quest, if the payment has not been completed, we are unable to compensate the users.

Once again, we sincerely apologize for any inconvenience this may have caused.
We are making every effort to ensure that all the users can enjoy the service.

Thank you for your continued support of JobTribes.